Platform Success
The First 90 Days
The first 30 days aren't orientation. They're reconnaissance. A framework for how to actually spend the first 90 days in a platform success role — and why the foundation you build then determines everything that follows.
May 2026
7 min read
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Account Management
The Quiet Churn Problem
The accounts that go dark don't send warning signals. They stay green right up until they don't renew — because you've been single-threaded and the decision was never your champion's to make.
Apr 2026
6 min read
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AI in Customer Success
Building AI Agents That Know When to Step Back
How to build an AI support agent for AP/AR and fintech that resolves issues on first contact — and hands off gracefully when it shouldn't go further. Includes working demo and full architecture walkthrough.
Apr 2026
12 min read
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